Customer Service Representative – Your Friendly and Reliable Support Partner

Rose May P.

Customer Service Virtual Assistant
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Descriptions

Are you looking for a dedicated, patient, and efficient Customer Service Representative to help you take care of your customers, boost client satisfaction, and build long-term trust? What I Offer:Live Chat & Email SupportQuick, friendly, and helpful responses to customer inquiries, complaints, and feedback. I make sure customers feel heard and satisfied.Social Media Messaging SupportHandling inquiries from Facebook, Instagram, and other platforms—keeping your brand voice clear and consistent.Order Management & Tracking SupportAssisting customers with purchases, cancellations, refunds, and tracking updates—minimizing frustration and keeping your business reputation strong.CRM and Ticketing Tool ExperienceFamiliar with tools like Zendesk, Freshdesk, Gorgias, and more. I’m tech-savvy and a fast learner of your preferred platform.Product Knowledge & Customer EducationI help customers better understand your products or services, guiding them to make informed decisions and solving their problems proactively.Data Entry & Report SummariesKeeping track of customer issues, feedback, and support trends to help you make smarter business decisions.

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Salary & Benefits
Salary review every 6 months based on the work performance
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Work Speed
Does the speed of project completion meet the deadline?
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Skill Development
Well trained and dedicated to being able to catch the pace smoothly.
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Work Satisfaction
Our office is located with creative, open workspaces and a high-quality engaging environment.
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