About me

Hi there! I’m Rose, a dedicated freelance customer support specialist and chat moderator with over 3 years of experience helping businesses provide exceptional service and maintain respectful, engaging online communities. My background in handling customer inquiries, resolving issues, and moderating live chats allows me to bring a calm, organized, and solutions-focused approach to every interaction. Whether I’m responding to a support ticket, calming an irate customer, or keeping a chatroom friendly and spam-free, I treat every message as an opportunity to build trust and leave a positive impression. What I Offer:

• • Multichannel customer support (email, chat, social media, and CRM platforms like Zendesk, Freshdesk, etc.)

• • Community and chat moderation (Discord, Facebook groups, game forums, live streams, etc.)

• • Conflict resolution with empathy and professionalism

• • Real-time responses with proper tone, grammar, and brand alignment

• • Detailed reporting on customer issues, feedback trends, or potential risks in community behavior

I understand the importance of brand voice and always tailor my communication to reflect your company’s values. I’ve worked with e-commerce brands, SaaS startups, gaming communities, and content creators—adapting quickly and delivering high-quality service every time. If you’re looking for someone dependable, proactive, and genuinely passionate about helping people and managing digital communities, I’d love to work with you. Let’s keep your customers happy and your community thriving!